GIFT BOX

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (2 to 5 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply contact us through email (mado.luxury.perfumes@gmail.com). We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to any address in Cyprus within 3-4 working days. You can pick up your order from any point in Cyprus you wish through a courier company (AKIS Express) without any charge. All you need to do is state the exact shipping address or the AKIS Express store that serves you when registering your order. For payments by cash on delivery there is a charge of 3 Euros.